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May 2005
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Support (or lack of it)

I’m a huge fan of open source. If there’s a bug, I can generally track it down and with luck, fix it. The likelyhood of me fixing something various from very high with stuff I’m familiar (shell script, Linux, perl, C) to very little (Java, databases).

Currently I have a few problems to resolve, all of which are in a proprietary code. These currently are in one of three states:

  • fallen out of support – so unable to get fixes. no code, so unable to even find out what is causing problem
  • I am unable to perform troubleshooting and “support” is proving fairly inept
  • finding the person who knows the answer is difficult, source code would take 5 mins
  • fixed version exists, but getting hold of it is proving difficult.

I try and keep work stuff away from here, but it’s darn difficult since it’s currently a large part of my so called life. When it”s as frustrating as this it may well overspill.

In particular if the company in question realised the value in opening the code. Even if it was under a “look but don”t touch” kind of attitude, the amount of help that it would be in troubleshooting alone would be invaluable. The lock-down approach that is often being taken is daft beyond belief – most of the time code (or root access in some cases) has been available, I’ve been able to identify the problem.

In other news, I’ve started to migrate content from the old website to this one. The articles count is now up to four.