A simple matter of…

Well that’s had the desired effect, 30-40 mins after sending an email to Mr Greeson, he replies. An hour later and I receive a phone call which explains _why_ they want my password. Which is that their main support staff don’t have sufficient access rights. Alternatively it could be passed to someone who did have [...]

Now here is something that’s really neat. If you’ve ever built a PC you’ll know how tedious it is to fit all those front panel connectors. At least, unless you have an Asus motherboard in which case you receive a Q-connector which you plug the fiddly connectors into (nice and easy since it’s a seperate [...]

So, another day and no more progress. As I expected level three did nothing – no updates eight hours later (giving them until a generous 11am if I’ve done my timezone calculation correctly). So another call, when the support staff found the ticket, to confirm he had the right one he said “is this the [...]

Well it’s now been more than 24 hours and still no resolution. Still no explanation or contact of any description from mi8. So another 10min phonecall – it’s apparently with level 3 support since yesterday afternoon EST (which is where they are based). So I can’t even expect anyone to be working on it until [...]